Privacy Policy
Last updated: 22 October 2026
This policy explains what personal information M&M Insulation Ltd collects through this website, why we collect it, and what your rights are.
1. Who we are
M&M Insulation Ltd ("we", "us") is responsible for your personal information.
- Registered address: 10 Appletree Road, Stanfree, Chesterfield, S44 6AJ
- Company number: 17315946
- Contact for privacy questions: Info@MnMInsulationLtd.co.uk
2. What information we collect
When you send us an enquiry
- Your name, postcode, phone number and email address
- The type of property and the type of insulation you are interested in
- A record that you agreed to be contacted by phone and email about your enquiry
If you use our EPC checker
The postcode you type is sent by your browser straight to the GOV.UK Energy Performance Certificate register. We don't receive or store it, and the rating you pick on our page isn't sent anywhere.
About how you found us
If you arrive from one of our adverts, the link contains campaign details (for example which advert you clicked). We include these with your enquiry so we can see which adverts are working. This information does not identify you on its own.
If you accept marketing cookies
Meta (Facebook and Instagram) may collect information about your visit, such as pages viewed, your browser and device, your IP address and an identifier from the advert you clicked. See our Cookie Policy. This is off unless you accept.
3. Why we use it, and our legal basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Responding to your enquiry, arranging a survey and preparing a quotation | Taking steps at your request before entering a contract; our legitimate interest in replying to enquiries |
| Keeping a record of enquiries and the work we carry out | Legitimate interests (running our business); legal obligations |
| Measuring how our adverts perform, using Meta cookies | Your consent, which you can withdraw at any time |
We do not sell your personal information, and we do not use it for automated decision-making.
4. Who we share it with
- Our website hosting provider (Hostinger), which stores the website and the records of enquiries sent through it
- Enquiry emails are sent from the website, by our hosting provider, to our business email address: Info@MnMInsulationLtd.co.uk
- Google, through the Google Sheet we use to keep a record of enquiries and customer details
- Meta Platforms, only if you accept marketing cookies. Meta handles that information under its own Data Policy
- Professional advisers or authorities, where we are required to by law
5. Transfers outside the UK
Some of these providers may process information outside the UK. Where they do, we rely on appropriate safeguards required by UK data protection law.
6. How long we keep it
If you send an enquiry and it does not lead to any work, we keep it for 12 months and then delete it.
If we carry out work for you, we keep the records of that work for as long as we need them to carry out the work and to meet our legal and accounting obligations.
7. Your rights
You can ask us to: see the information we hold about you; correct it; delete it; restrict or object to how we use it; and give you a copy in a portable format. Where we rely on your consent you can withdraw it at any time. To use any of these rights, contact us at Info@MnMInsulationLtd.co.uk.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
8. Cookies
See our Cookie Policy for what we use and how to change your choice.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.